FAQs Frequently Asked Questions

Our staff will be happy to provide you with a tracking number to track your parcel.
Please contact us for your tracking number, and then track it on the J&T EXPRESS website 

We accept direct bank deposit. 

Unusual J Bong values the security of your personal information. All details entered in our site go through a secure socket layer technology (SSL).
Your details are encrypted and securely transmitted in through the payment gateway in order to be processed. Your credit card information is never stored.

If your item is In Ready Stock, we can usually ship on the same day for orders placed before 1pm, and Please be informed that our shipment schedule is on every Monday, Wednesday and Friday with cut-off time at 1:00PM on the day. Our aim is to get your order on board with the courier within two business days of purchase.

If you’re trying to estimate when a package will be delivered, please note the following:

  • Credit card authorization and verification must be received prior to processing
  • We are closed on weekends and public holidays
  • Our shipping provider does not deliver on weekends and public holidays

Your delivery information is sent to J&T Express immediately after your payment is processed, so it’s difficult to change this after your order has been placed. Please enter your address details carefully !
If you do need to change your shipping address, please contact us as soon as possible before we shipped out .

Our online prices are retail prices. However, if the quantity purchased is large, please contact us privately and we will give you a preferential price. If you order more than 50 item of a single product, you can directly enjoy the wholesale price   

Yes , Almost All Our Glass Product Is In Set Package As The Product Name Already Mentioned . The Package Include 2x Straw , 2x Rubber Connector And 1x Bowl Pipe For The Design You Choose

We Will Be Shipped Out The Product In Random Colour & Design , If Customer Have A Desired Colour Or Design And If We Do Still Have Instock . You Are Welcome To Mention On The Notes After Checkout For Making Payment .

Yes , Customer may choose this option and contact us or our staff will contact you for the delivery details such as ADDRESS and PHONE NUMBER for delivery . And Yes , Customer should pay the delivery fees itself to the GRAB / LALAMOVE Driver . No hidden fees charges for the delivery we will provide the Delivery price for our customer to pay . As The Location in KL is difference price rate some location may be more expensive . We Will Be deliver the parcel from Pandan Indah Area so customer may check on the apps for the delivery rate before checkout for payment .